Independent. Specialist. Accountable. The Commercial Heat Pump Partner You Can Trust.

The ICG Advantage:  
Why the UK's Leading Consultants and Contractors Choose Us

There are plenty of companies that sell commercial heat pumps. There are far fewer that understand them. At ICG Heat Pumps, we are a specialist independent supplier of commercial heat pump solutions. We do not sell air conditioning. We do not sell domestic units. Commercial heat pumps are all we do, and we do them properly.

That focus makes a difference. It means every member of our engineering team understands the technical detail of every product we supply. It means we can have a meaningful conversation about hydraulic design, refrigerant selection and Part L compliance without passing you to a different department. And it means we care about your project's success, because our reputation in this specialist market depends on it.

A Track Record of Commercial Excellence

Our inverter-driven heat pumps have been specified for critical infrastructure and commercial estates across the UK, including sites for Cambridge University, David Lloyd, Specsavers, BAM Construction, and Hackney Council.

expertise you can rely on

What Sets ICG Apart

Three men wearing orange safety vests discussing inside an industrial workshop with machinery and equipment around.

Accountable, Not Anonymous

The biggest complaint in commercial HVAC is post-sale support. Equipment is delivered, an invoice is sent and the supplier disappears. We built ICG specifically to be the opposite of that experience. Our Intelligent Comfort Guarantee provides a structured support framework for every significant project: a dedicated project manager, installation site visits, 10-day commissioning, a 72-hour on-site response and 12 months of remote monitoring. We put our name to every system we supply because we are confident it will perform.

Independent, Not Tied

We are not owned by a manufacturer. We are not contractually obligated to push a single brand. When we recommend a Midea Mars for your retrofit project or a Clivet Screw Line for your new build, it is because that product is the best fit for your specific application, not because we have a sales target to hit. Our independence is your guarantee of objective technical advice.

Specialist, Not Generalist

The HVAC market is full of generalist distributors who sell everything from split systems to boilers and happen to have a few heat pumps in the catalogue. When a complex technical question arises, their sales team reaches for a manufacturer's helpline. Our team does not need to. We know the products inside out because commercial heat pumps are our sole focus. That depth of knowledge translates directly into better system design, fewer installation problems and faster resolution when issues arise.

engineering confidence at every stage

Built for the People Who Specify and Install

For the Building Services Consultant

Your reputation depends on the equipment you specify performing as designed. We protect that reputation with accurate selection data calculated for your specific design conditions, full CAD/BIM integration files, hydraulic design support and on-site commissioning that verifies the system meets your specification. When the client asks "will this work?", you can say yes with confidence, because we have done the engineering to prove it.

For the M&E Contractor

Your programme depends on equipment arriving on time and commissioning happening when it should. We guarantee commissioning within 10 working days and provide a 72-hour on-site response if anything goes wrong. Our project managers coordinate logistics and site visits so you are never left waiting for a supplier who cannot keep pace with your build programme.

For the Estates Manager and Building Owner

Your building depends on reliable, efficient heating. We provide remote monitoring for the first year so you know the system is performing as intended. If an issue arises, we respond within 72 hours with our own engineers, not a subcontracted call-out service. We are invested in the long-term success of every system we supply because our continued business depends on it.

at a glance

The Numbers Behind Our Engineering

3

Global manufacturing partners: Midea, Euroklimat, Clivet

20kW to 2,600kW

Heating capacity range across our full product portfolio

85°C

Maximum flow temperature from our R290 natural refrigerant systems.

72 Hours

Maximum on-site response time for all significant projects.

10 Days

Maximum commissioning turnaround from request.

12 Months

Remote performance monitoring included as standard.

5 Years

Warranty on all Midea commercial heat pump products.

built on engineering relationships

Small Enough to Care, Big Enough to Deliver

That is not a marketing line. It is how we operate. We are small enough that every client deals directly with our engineering team, not a call centre or a regional sales office. And we are big enough, through our partnerships with Midea, Euroklimat and Clivet, to deliver equipment at any scale the UK commercial market demands. From a 20kW system for a single commercial building to a multi-megawatt campus installation, we have the products, the expertise and the commitment to get it right.

The ICG Advantage: Why the UK's Leading Consultants and Contractors Choose Us